Effective as of January 2, 2024
This document describes Procare Orthopedics’ use of information regarding the patients we serve, vendors, and general visitors to our website.
This privacy policy applies to general users of the Procare Orthopedics website and describes how Procare Orthopedics protects the information you provide when you use this website.
Although elements of this policy may apply to the patients we serve, their family members, and vendors who visit our website, we do collect additional data from these groups. Please see the specific privacy policies below.
Procare Orthopedics is committed to ensuring that your privacy is protected. It is our goal that you fully understand how we collect information, how we use that information, and the steps we take to protect that information. We will update this policy from time to time, so make sure to check this page periodically.
If you have any questions about this policy, please email us at info@procareorthopedics.com
There are two basic types of information that Procare Orthopedics might collect: personal and non-personal information.
Personal Information: As you browse the Procare Orthopedics website, you may opt to provide Procare Orthopedics with personal information such as your name, address, phone number, or email address. Procare Orthopedics may also collect information you communicate with us, including when you contact Procare Orthopedics through our various online, phone, chat, or application channels for information or assistance. We may record your call or maintain a transcript of the communication for training and quality assurance purposes.
Non-Personal Information: Procare Orthopedics may collect non-personal information from you such as an internet protocol address (typically referred to as an “IP address,” and defined below) and browsing variables (like your web browser, referral links, or how much time you spent at our website). Although this information may be used to identify you, Procare Orthopedics typically uses this information to improve your experience and the experience of other visitors to our website. Procare Orthopedics may use cookies to collect this type of information.
What’s a cookie? A cookie is a small data file that individual websites store on your computer’s hard drive – if your web browser permits. The website can later retrieve that cookie to let us know you’ve been to our site before, among other things. Cookies typically make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. Many websites use cookies. You are free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do that.
What’s an IP address? An IP address is a unique number, assigned to each and every computer and other device on the Internet. Your computer, your phone, your e-reader, and other electronic devices, are all assigned IP addresses.
We collect non-personal information from you as you use any of the pages on our website. We collect personal information from you only when you specifically provide it to us or connect with us through one of our various online, phone, chat, or application channels for information or assistance.
We might, for example, ask for your information if you contact a local Procare Orthopedics representative or if you upload a success story to our website. Providing your contract information will help Procare Orthopedics in providing services to you, such as providing you with information, resources, and support services that you may request.
We may also use your personal and non-personal information in the following ways:
• Entering your information into our databases for internal recordkeeping, reporting, and data analysis.
• Communicating with you to obtain your input, provide information about our events, or promote our services.
• Improving our services.
• Customizing our website according to your interests.
• Sharing information with third parties (as listed below) who help us manage our website and databases, and who assist us with our marketing efforts.
• Sharing information with third parties as required by law, or as part of a legal process.
Third Parties: Procare Orthopedics uses third parties such as Google, Microsoft/Bing, LinkedIn, Pinterest, X, and Meta to monitor certain pages of our website for the purpose of reporting web traffic, statistics, advertisement “click-throughs,” and other activities on our website. No personally identifiable data is transferred to these third parties by us. Where authorized by us, these third parties may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors.
Non-personal Information: We also reserve the right to use non-personal information, such as an IP address, to identify a user when we believe it is necessary to protect the compelling interests of our websites, the patients we serve, their family members, our employees, or others, or to comply with laws, court orders, or law enforcement requests.
Procare Orthopedics may share your personal and non-personal information as discussed herein. We do not sell or rent the personal information of our general website users for profit.
Cookies and other technology may be used to track non-personal information about your web-browsing habits. For example, if a significant portion of our visitors all browse to the same website immediately after visiting us, we may use this information to improve your experience at our site.
Procare Orthopedics respects web browser “do not track” signals and other mechanisms that provide you the ability to opt out of having your personal information or online activities collected. But remember, unless you have selected the “do not track” function in your web browser, third parties (not just Procare Orthopedics) may collect personal information about your online activities over time and across different websites.
Procare Orthopedics is committed to ensuring that your personal information is secure. Your trust in us is important, so we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Records containing personal information are stored at secure facilities; our websites use SSL (a tool used to verify the legitimacy of a website); and our employees are provided training on how to treat your data securely.
If you provide us with your contact information, we may provide you with information about our services. However, if you would not like to receive these messages, you have the right to opt out of having your personal information used for certain purposes when we ask for your contact information. Information on how to opt out of having your personal information used for certain purposes is stated below.
Sometimes, we’ll provide you with a link to another website or service. We typically do this in order to provide you with additional information about one of our partners or vendors.
This policy – the one you’re reading right now – does not cover third-party websites or how those third parties may use the information you provide them. We encourage you to review those privacy policies and terms of use.
Under some U.S. state laws, residents may have a right to the following:
• Right of Portability: You may request that we disclose the categories and/or specific pieces of personal information that we collect, use, disclose, and may rent, and, in some circumstances, have that data provided to you so that you can provide or “port” that data to another provider.
• Right to Opt Out: You have the right to opt out of having your personal information collected by Procare Orthopedics.
• Right to Correction: You have the right to request that we correct any personal information that we have collected from you.
• Right to Correction: You have the right to request that we correct any personal information that we have collected from you.
• Right to Deletion: You have the right to ask Procare Orthopedics to delete any personal information from you. In order to exercise these rights, please see below.
The period during which Procare Orthopedics stores your personal information varies, depending on the purpose for the processing of the information, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. In all other cases, we store your personal information until you request that your information be partially or completely deleted, as stated below.
Opt out:
You can stop receiving messages by following the instructions included in the message, or by emailing our team at info@procareorthopedics.com
Corrections / updates:
You can request corrections to your personal information by emailing our team at info@procareorthopedics.com
Deletion:
You can request that personal information be deleted from Procare Orthopedics by emailing our team at info@procareorthopedics.com.
Please note that we are required to verify your identity to process your request, and we reserve the right to confirm your state residency. We may require you to provide additional information in order to verify your identity. We reserve the right to deny your request if we cannot verify your identity. You may designate an authorized agent to submit your verified request by providing written permission and verifying your identity, or through proof of power of attorney.
We will provide a response to your request within 45 calendar days of receiving your request or provide you with a reason for any potential need for an extension period in writing.
Please email us at info@procareorthopedics.com with any questions about this policy.
SMS opt in and phone numbers collected for SMS consent will not be shared with any third party and affiliated company
